Privacy Policy

1. Introduction

SowfiHost ("SowfiHost", "we", "us", or "our") https://www.sowfihost.com/ respects your privacy and is committed to protecting the personal information of customers and users of our services ("Services").

This Privacy Policy explains how we collect, use, store, and disclose information when you use our websites, hosting services, client portal, or support systems.

By using SowfiHost services, you agree to the practices described in this Privacy Policy.

2. Scope & Applicability

• This Privacy Policy applies only to SowfiHost services
• It is governed exclusively by the laws of India
• It does not provide rights under GDPR, EEA, or any foreign privacy frameworks
• Our services are not intended for children under 13 years of age

3. Information We Collect

We collect only the information necessary to operate, bill, support, secure, and improve our services.

3.1 Information You Provide Directly

This includes:

• Full name
• Email address
• Phone number
• Billing address
• Payment-related details (processed via payment gateways)
• Support communications and tickets
• Account credentials and identifiers

3.2 Information Collected Automatically

When you use our services, we may collect:

• IP address
• Browser type and device information
• Login timestamps
• Service usage logs
• Client Portal and cPanel activity
• Cookies and session data

3.3 Information from Third Parties

We may receive limited data from:

• Payment gateways
• Domain registries
• Fraud prevention services
• WHMCS-integrated service providers

This data is used only for service delivery, billing, security, or compliance purposes.

4. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

• Creating and managing your account
• Processing payments and invoices
• Providing hosting, domain, and support services
• Monitoring system security and abuse
• Preventing fraud, spam, and unauthorized access
• Communicating service-related notices
• Complying with Indian legal obligations

We do not sell personal data.

5. Communication Policy

We may contact you via:

• Email
• SMS
• Phone calls
• Automated system notifications

These communications may include:

• Service alerts
• Billing notices
• Security warnings
• Support updates
• Important policy changes

You cannot opt out of essential service-related communications.

6. Cookies & Tracking

SowfiHost uses cookies and similar technologies to:

• Maintain login sessions
• Secure accounts
• Improve website functionality
• Analyze traffic and usage patterns

Disabling cookies may affect service functionality.

7. Data Sharing & Disclosure

We may share your data only with:

• Payment processors
• Domain registries (ICANN / INRegistry, etc.)
• Infrastructure providers
• Fraud, security, and abuse monitoring services
• Legal or government authorities when required by Indian law

All third parties are required to handle data confidentially and only for authorized purposes.

8. Legal & Regulatory Disclosure

We may disclose personal information without notice if required to:

• Comply with Indian laws, regulations, or court orders
• Respond to law enforcement or government requests
• Protect SowfiHost, its customers, or the public
• Enforce our Terms of Service or policies
• Investigate fraud, abuse, or security incidents

9. Data Storage & Retention

Data is stored on secure servers used by SowfiHost

Information is retained as long as required for:

• Active services
• Legal, billing, or compliance purposes
• Dispute resolution or enforcement

After account termination, data may be permanently deleted without recovery.

10. Data Security

We implement industry-standard security measures, including:

• Encrypted connections (HTTPS)
• Restricted internal access (least-privilege model)
• Firewalls and intrusion monitoring
• Secure WHMCS and control panel integrations

However, no system is 100% secure, and SowfiHost does not guarantee absolute data security.

11. Your Responsibilities

You are responsible for:

• Keeping login credentials confidential
• Securing your devices and networks
• Enabling two-factor authentication (2FA)
• Logging out from shared or public devices

SowfiHost is not liable for account compromise caused by user negligence.

12. Third-Party Websites

Our website or services may contain links to third-party websites.

SowfiHost is not responsible for the privacy practices or content of external websites.

13. Changes to This Privacy Policy

SowfiHost reserves the right to modify this Privacy Policy at any time.

Changes become effective immediately upon publication on our website.

Continued use of our services constitutes acceptance of the updated policy.

14. Governing Law & Jurisdiction

This Privacy Policy is governed exclusively by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of Indian courts.

15. Contact Information

For privacy-related questions or concerns, contact:

📧 support@sowfihost.com